Brands do not have any responsibilities for any product purchased from ALLU, and brands do not guarantee the authenticity of goods sold. Authenticity certificates are provided by ALLU. 

  

Precedent 

As CHANEL sued resale companies like TRR or WGAC, Tiffany has sued ebay for trademark infringement in the past. There's also the possibilities that luxury brands may sue resale companies for false advertisement, using the name of the brand and making consumers feel like they’re authorized dealers.  

  

Trademark Infringement 

"the owner of a mark registered with the Patent and Trademark Office can bring a civil action against a person alleged to have used the mark without the owner's consent." ITC Ltd. v. Punchgini, Inc., 482 F.3d 135, 145-46 (2d Cir.), cert. denied, 552 U.S. 827, 128 S. Ct. 288, 169 L. Ed. 2d 38 (2007). 

  

False advertisement 

A claim of false advertising may be based on at least one of two theories: "that the challenged advertisement is literally false, i.e., false on its face," or "that the advertisement, while not literally false, is nevertheless likely to mislead or confuse consumers." Time Warner Cable, Inc. v. DIRECTV, Inc., 497 F.3d 144, 153 (2d Cir. 2007). 

 

How can I submit my item?

Contact us via WhatsApp, Instagram DM or Email. Please send us at least one photo showing the condition of each item. After confirming the condition and details of the item, our buyer will contact you with a quote. Quote requests submitted outside normal business hours will generally be reviewed by our buyer within the next 1-2 business days.

 

How should I take a picture of the item?

"Please make sure to send us lots of large, clear, well-lit pictures showing all angles and conditions of the item you are selling. Cell phone pictures are fine as long as you have one with a good clear camera and photograph carefully. More clear pictures we receive, more accurate our offer would be. For more details, please check below:

・For bags: front and back, bottom, corners, handles, inside

・For watches: glass, case body, bracelet, buckle, case back

・For jewelry: front and back, engraving, connector clasp, stone

If you have any accessories such as a certificate, warranty card, or box, please take those pictures as well."

 

Is it free to get a quote?

Of course it's free! Please send us your clear pictures, brand name and item condition through WhatsApp, Instagram DM or E-mail.

 

What if my item is not authentic?

If the item does not meet our purchase criteria, the item will be returned to the registered address and customers must pay return shipping.

 

How long does it take to get a quote?

Quote will be provided within 1-2 business days once we receive your submission.

 

How long does it take to sell an item and receive money?

You get paid within 6-10 business days after we receive your submission.

 

How long is my quote from ALLU valid?
Quotes are valid for 5 days, at which time they expire. Once a quote has expired, you may resubmit a quote request for a new quote.

 

How do I accept your quote?

If you are satisfied with the quote, please fill out the application form with information about your payment method and address.

 

What happens after accepting the quote?

After you fill out the application form, we will send you a prepaid shipping label. Please pack your item and schedule a pickup, or drop off your package at a UPS or FedEx location near you. Once the item is in our hands, our expert appraisers verify authenticity and inspect the items condition. A final quote will be provided within 1-2 business days.

 

Do I have to sell my items if I don’t like my quote?

If you are not satisfied with your quote, or if you decide you no longer wish to sell, there is no obligation to accept our quote.

 

What items/designers does ALLU accept?

We can buy a variety of items such as watches, bags, jewelry, precious metal and accessories. We can buy most branded items. Please try our free quote!

 

How do I pack my items?

Please carefully wrap the item in cushioning material to prevent it from being damaged. If the item is found to be damaged when it arrives at NANBOYA, we may refuse to accept it.

 

How do I get paid?

We offer direct deposit/ACH or check. Direct Deposit/ACH will generally be made available within 3 business days and check payments sent by UPS may take 2-4 business days for delivery.

 

How do I submit in-store?

Besides online submission, we have in-store submission. Store appointments are required. Please bring your item to our store in NYC, and we will quote, authenticate and give you a purchase price in a few minutes.If you want to sell at our store, you will need your identity verification documents (driver's license, passport, etc.)

 

Is it safe to sell to ALLU?

ALLU operates more than 100 buying shops in Japan. Utilizing the know-how accumulated in Japan, we will handle your products carefully and provide the best offer from our large amount of purchase record data. Please note that all items are shipped by UPS or FedEx and insured through UPS or FedEx.

 

What is the coverage area?

Our purchasing services are available in New York, New Jersey, Massachusetts, Connecticut, Pennsylvania and Maryland.